Returns and refunds

RETURNS:

Please read the following before ordering so you are fully aware of our returns and exchange policy.

If you change your mind, you are welcome to cancel/amend your order within 24 hours of purchase using the following email address [email protected] 

Refunds and exchanges are gladly accepted if the item is undamaged and returned in the condition/packaging in which it was received* (see exclusions above). 

Please note: personalised, made to order, commissioned pieces and digital downloads are non-returnable/non-refundable.  Sale items are not eligible for a cash/card refund. I will happily exchange the items or I will issue you with a credit note valid for 6 months.

I really hope you love your order but if you are unhappy with your purchase, please contact me within 7 days of delivery at [email protected] and I will be happy to discuss how you can return the item(s) with you.  All returns must be sent back within 14 days of delivery. 

The buyer must provide proof of postage (available free from the Post Office or from your chosen courier) on returning your item. Please package it safely and securely as we will not be held responsible for any damage or loss on route. Any damages on arrival due to poor packaging may result in a smaller amount than you originally paid being refunded. The buyer will be responsible for enquiring with Royal Mail/the courier should there be any delay in the parcel arriving back at The Fox At Five. No refund will be provided until the item has arrived back to us.

Any returns/refunds for orders which have received a free gift during a promotion period will be expected to return the free gift, should this not occur the gift value will be deducted from your refund.

Multiple exchanges will incur an administrative charge.